Dear Valued Customer,
Introducing our enhanced Customer Relationship Management (CRM) application designed for your convenience. This app provides a streamlined way to manage your account and access vital information.
Here's what you can do:
- Monitor Data Usage: Track your data download and upload activity since your last connection to our server.
- Manage Your Plan: Easily request changes to your internet package directly through the app.
- WiFi Diagnostics: Utilize the "Router Connectivity Test" feature to quickly diagnose and troubleshoot any WiFi issues between your router and device. Solutions are provided for identified problems.
- Seamless Support: Open a support ticket or directly message our technical team with any questions or concerns. No more phone calls to our office are needed.
- Convenient Billing: Pay your monthly bill securely and conveniently through our integrated bKash online payment gateway—no extra charges apply.
- Payment History: Access a complete record of your payment history.
- Stay Informed: Receive important notifications regarding service disruptions, special offers, and news directly through the app.
- Mobile Data Access: Access our services even when your internet connection is down by using mobile data. If your service is interrupted due to an unpaid bill, you can pay using mobile data or any internet connection to instantly restore your service.
Even if completely disconnected from our internet service, you can still open a support ticket via the "Client Support & Ticket System" using mobile data. Our dedicated support team will promptly address your issue.
