Dynamic real-time scheduling with a permanent connection to your employees.
FLS MOBILE FLOW EDITION Our vision: A mobile field service solution leveraging the power of digitization to empower on-site employees – quickly, easily, and without adding extra workload. Beyond transparent, paperless call processing, the FLS MOBILE App (FLOW EDITION) boosts efficiency across the entire process. Your field service team can focus on what matters most: customer satisfaction. From arrival notifications (via text message) to live route tracking, customer wait times are minimized. Integration with dynamic route scheduling (FLS Real-Time-Scheduling) ensures maximum agility, accommodating same-day and ad-hoc requests seamlessly. The next level: Fully digital workflow processes integrated into an app – FLS MOBILE FLOW EDITION. Already using, or planning to use, BPMN standard process modeling? Easily transfer your processes to your field service app. It offers intuitive, user-friendly integration, providing precisely the queries and process steps each service case requires.
FEATURES AT A GLANCE
- BPMN Workflow Toolset: Workflow processes in the BPMN standard are readily mapped and flexibly compiled. This toolset enables rapid and compact digitization of processes.
- User and Role Management: Clear, simple, and self-explanatory user guidance (supports engineer/driver skill sets, minimizing errors).
- Data Transmission: Transmission of all deployment data (customer master data, object data, material data) to the engineer's device (offline, online, and hybrid scenarios).
- GIS Mapping: Integration with Google Maps and other GEO systems.
- Partner Integration: Easy integration of partners and service providers via link sharing.
- Staff Radar: Shows nearby engineers for assistance.
- Push Notifications: Push notifications to engineers, especially in emergencies.
- Automated Customer Notifications: Automated ETA notifications (e.g., 30 minutes prior) via text message or email; live route tracking available.
- On-Premise Data Recording: On-premise recording of call and feedback data (online or offline).
- Appointment Agreement: Independent, binding appointment agreement through the field engineer (integrated with FLS Real-Time-Scheduling).
- Data Recording: Recording of checklists, reports, and changed master data.
- Information Provision: Provision of all necessary information (scope and content of work, deadlines, customer and machine/system data).
- Real-time File Sharing: Sharing of photos and documents in common formats (photos, Word, Excel, PDF) directly to your ERP/CRM system.
- Customizable Reports: Individually designable customer and call reports.
- Audit Trail: Audit-proof recording of signatures (customer and engineer).
- Mobile Time Recording: Mobile time recording (activity and absence tracking).
- Mobile Materials Management: Used materials can be booked and reordered directly in the app; inter-colleague material transfers are transparently recorded via FLS MOBILE. Includes display and management of material groups, locations, storage facilities, and inventory; handling of serialized materials; booking of material movement; and purchase/restock requests.
For questions or further information, call +49 431 239 710 or email [email protected]
What's New in Version 7010.1090.80694
Last updated October 25, 2024
Minor bug fixes and improvements. Install or update to the latest version.
