This article introduces SIMANTAP PUAS, a service feedback application for PKM-Guluk Guluk Jawat Sumenep East. Designed to meet ministerial regulations, SIMANTAP PUAS offers two survey methods: a standard survey and a customizable questionnaire. User feedback is compiled into an online database, generating detailed reports on service quality and performance, ultimately calculating a Community Satisfaction Index. The app uses the reliable Likert scale for accurate data collection and provides administrators with a Windows-compatible report printing feature to address customer concerns and identify areas for improvement.
Key Features of SIMANTAP PUAS:
- Flexible Survey Options: Choose between a standard survey or a fully customizable questionnaire.
- Regulatory Compliance: Developed in accordance with Ministerial Regulation No. 14, ensuring adherence to best practices.
- Centralized Data Management: An online database stores all user feedback for easy access and analysis.
- Comprehensive Reporting: Detailed reports offer insights into interval values, service quality, and unit performance.
- Accurate Measurement: Utilizes the Likert scale for reliable and comprehensive feedback analysis.
- Efficient Report Distribution: Administrators can easily print reports from a Windows platform.
Summary:
SIMANTAP PUAS streamlines the feedback process with its dual survey modes and regulatory compliance. Its robust reporting features, based on the Likert scale, provide valuable data for service improvement. The convenient report printing functionality further enhances its usability. Download the app now and enhance community satisfaction.
