The Veli Communication Triangle offers a seamless way to stay connected with your child's school, particularly if they are attending preschool at Ocean Colleges. By simply logging into the application, you gain instant access to crucial updates about your student. Whether you need to quickly schedule a meeting with their teacher or check on their nutritional status and menu options, the Veli Communication Triangle makes it all effortlessly manageable.
Frequently Asked Questions
1. Why can't I log into the application?
There could be several reasons for login issues. First, ensure you have a stable internet connection and that you're using the most recent version of the app. Common problems include:
- Mismatched User Accounts: Your interactive user and VUU user might not match, leading to login failures.
- Inactive or Unauthorized VIU User: Even if you have a VIU user, it may not be activated or authorized, often resulting in a blank page within the app.
- Session Termination: User sessions are terminated at regular intervals. To resolve this, tap the authority button at the top right to log out, and then log back in.
2. How can I reset my password?
Our system is integrated with Interaktif, so you can reset your password directly through the Interaktif platform.
3. Why am I not receiving notifications?
Ensure that you have granted the app permission to send notifications. You can verify this by navigating to Settings > Applications > Parent Communication Triangle. If necessary, log out and log back in to resolve the issue.
4. Why does the app require frequent updates?
We are constantly working to enhance the application. Beyond facilitating parent-teacher communication, the app includes various levels of authority and functionality. As such, updates are often released to address stage-specific needs or to improve performance.
5. My issue isn't listed above, or the suggested solutions didn't work. What should I do?
You can reach out to us by emailing your username, device model, and the application version to [email protected]. Alternatively, you can initiate this process automatically by tapping the "Support" button in the application's right-side drop-down menu.
